Privacy Policy

1. Introduction

NovaCode Solutions B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, use our services, or interact with us in any way.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the European Union and the Netherlands.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number, company name)
• Project requirements and technical specifications
• Communication preferences
• Payment and billing information
• Feedback and correspondence

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information
• Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing software development services
• Project management and communication
• Technical support and maintenance
• Processing payments and billing

3.2 Communication

• Responding to inquiries and requests
• Sending project updates and notifications
• Providing customer support
• Marketing communications (with your consent)

3.3 Business Operations

• Improving our services and website
• Conducting business analysis
• Compliance with legal obligations
• Fraud prevention and security

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to perform our services and fulfil contractual obligations
• Legitimate Interest: For business operations, security, and service improvement
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Payment processing
• Email communication services
• Analytics and website optimization

5.2 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Secure data backup and recovery procedures

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Typically, we retain client data for 7 years after the end of our business relationship, unless a longer retention period is required by law or you request earlier deletion.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

8.1 Right of Access

You can request a copy of the personal data we hold about you.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data.

8.3 Right to Erasure

You can request deletion of your personal data in certain circumstances.

8.4 Right to Restrict Processing

You can request limitation of how we process your data.

8.5 Right to Data Portability

You can request transfer of your data to another service provider.

8.6 Right to Object

You can object to processing based on legitimate interests or for marketing purposes.

8.7 Right to Withdraw Consent

You can withdraw consent for processing based on consent at any time.

To exercise any of these rights, please contact us at privacy@headmicmmb.life. We will respond to your request within one month.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses
• Binding Corporate Rules
• Certification schemes

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

12. Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, please contact us first at privacy@headmicmmb.life.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority if you believe we have not complied with applicable data protection laws.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: